Job Category: Administration

Job Type: Full-Time

Job Location: LA-Lafayette

Facility Type: Corporate

Shift Type (Clinical Positions): Day Shift

Summary

At AMG, we offer our employees much more than just a job in the healthcare industry. We offer unique career opportunities for people who are called to make a difference in the lives of others and desire to be part of a team that contributes to making a difference each day for our patients and employees. We invite you to join our team and share your gifts and talents. In addition to market competitive pay rates and benefits in the Lafayette market, you will have the opportunity to work for an Employee Stock Ownership Plan (ESOP), as AMG is an employee-owned company! AMG’s Corporate office is located in the heart of Lafayette in the AMG Tower off of Pinhook Road on the Vermilion River.

Job Purpose: The Systems Administrator is responsible for the deployment, monitoring and maintenance of all servers, storage, networks, and systems, and for ensuring that all services are reliable and secure.

Duties:

  • Server & System Management – Participates in the sizing, deployment, and maintenance of all servers, storage, and associated core systems to meet business requirements
  • Network Management – Participates in the implementation and maintenance of network and security hardware, software, and services
  • Backup & DR – Maintains all backup and recovery operations as part of AMG’s DR strategy, ensuring that policies and objectives are being met
  • Ticket Management – Processes and documents requests and issues along with steps to recreate in the IT Service Management system according to established SLAs. Monitors and maintains own ticket queue and prioritizes tickets as needed to ensure they are processed in a timely fashion
  • Technical Support – Troubleshoots and resolves issues related to accounts, PCs, network, circuits, software, peripherals, and A/V equipment. Performs desk-side support for users and locations as needed. Serves as 2nd level of support for issues escalated from other Service Desk personnel
  • Operations Monitoring – Monitors and analyzes real-time statistics and alerts to ensure maximum service availability and performance.  Addresses issues and proactively takes measures to avoid unplanned degradation and/or disruption of services.
  • Update Management – Reviews and deploys security updates and enhancements to all systems on a regular basis. Quickly deploys critical updates for discovered vulnerabilities.
  • Account Management – Creates, maintains and decommissions user accounts, authorizations and mailboxes within Microsoft Active Directory and Exchange
  • Problem Management – Identifies recurring issues and works with other staff as appropriate to determine root cause and resolve
  • System Documentation – Creates and maintains detailed documentation for all deployed systems and services.  Maintains an accurate, up-to-date inventory of all hardware and software.
  • Inventory Management – Actively manages inventory items and ensures compliance with hardware and software licensing
  • Knowledgebase Management – Creates and maintains thorough knowledgebase documentation for requests, issues and known errors
  • Projects – Works with other personnel on projects for new technology and initiatives.
  • On-Call Rotation – Provides user support after hours as needed on an on-call rotation, and as needed for emergencies.
  • Continuing Education – Updates job knowledge by staying abreast of changes and new products in the industry, attending training when required

Full-Time employees are offered a comprehensive package including competitive pay, direct deposit, dual medical insurance options, dental insurance, long-term disability insurance, life insurance, AD&D insurance, vision insurance, multiple voluntary insurance options, paid holidays, paid vacation time, paid sick time, optional credit union membership, monthly cellular allowance, personal cellular discount options, 401(k) retirement plan with generous company contribution, and participation in our ESOP additional retirement benefit as a part of an employee-owned company.

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Job Requirements

Education/Experience:

  • Bachelor or Associate’s degree in MIS, Informatics, or related field (Bachelor preferred)
  • Three or more years’ experience in a systems administration or engineering position.  Five or more years’ experience required for Associate’s degree.

Skills/Qualifications:

  • Expert-level knowledge of end user hardware, especially desktops, laptops, and common peripherals (printers, scanners, etc.)
  • Strong knowledge of server, storage, and virtualization platforms (Dell and VMware preferred)
  • Strong working knowledge of Windows operating systems (7-10, Server 2016+), Microsoft Office (2016+) and common desktop applications
  • Strong working knowledge of networking and VoIP technologies (Cisco preferred)
  • Scripting experience (PowerShell, Python, etc.)
  • Office 365 experience preferred (Azure AD, Exchange Online)
  • Public cloud experience preferred (AWS, Azure)
  • Experience with IT Service Management processes and methodologies preferred (ITIL, etc.)
  • Strong analytical, problem solving and troubleshooting skills
  • Strong interpersonal and verbal/written communication skills
  • Strong organization and planning skills
  • Ability to lead and work as part of a team
  • Must be able to sit for prolonged periods of time

About Us

AMG is a hospital system committed to our patients, our people, and to the pursuit of healing. As a Top-5 Post-Acute hospital system, we’re known for excellence, integrity, community, and compassion.

Our mission is to return patients to their optimal level of well-being in the least restrictive medical environment. We accomplish this through a multi-disciplined approach that includes aggressive clinical and therapeutic interventions, as well as family involvement. Our high staff to patient ratio ensures individualized attention. Our nurses, therapists, and physicians work with each patient to obtain the best possible outcomes.

Acadiana Management Group, LLC is an equal opportunity employer.