AMG, Integrated Healthcare Management (AMG) seeks a Full Time IT Service Desk Analyst. The Service Desk Analyst provides support for ALL IT service requests and incidents reported to the AMG IT Service Desk.  This position is primarily responsible for the processing and handling of all incoming requests, resolution and documentation of common issues and the deployment/maintenance of all end-user hardware and software in accordance with established SLAs.  As the single point of contact for the entire department, this position requires above all else a strong commitment to customer service and satisfaction.